Frequently Asked Questions

1. Product Information

Q: What types of lighting products do you offer?
A: We specialize in modern and stylish lighting solutions, including:

• Pendant Lights (single & multi-light)

• Wall Sconces (indoor & outdoor options)

• Chandeliers (for living rooms, dining areas, and bedrooms)

Q: Are your lights dimmable?
A: Most of our fixtures are compatible with dimmer switches, but please check individual product descriptions for details. If unsure, contact us before purchasing.

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2. Ordering & Shipping

Q: Where do you ship?
A: We currently ship to all 50 U.S. states. International shipping is not available at this time.

Q: How long does delivery take?
A: Standard shipping takes 3-7 business days after processing. For custom or large orders, processing may take 1-2 weeks. You’ll receive a tracking number once shipped.

Q: Can I cancel or modify my order?
A: Contact us immediately at [support@haloloom.com] if you need changes. We’ll assist if your order hasn’t entered the shipping process.

3. Returns & Warranty

Q: Do you offer a warranty?
A: Yes! All products come with a 1-year manufacturer’s warranty covering defects. Contact us with your order number and issue details for support.

4. Installation & Maintenance

Q: Are your lights easy to install?
A: Our fixtures include installation instructions and standard mounting hardware. For complex installations (e.g., large chandeliers), we recommend hiring a licensed electrician.

Q: How do I clean my light fixture?
A: Use a dry or slightly damp microfiber cloth. Avoid harsh chemicals. For detailed care instructions, refer to the product manual or our [Care Guide].