Shipping policy

Important: Please confirm the shipping origin with our customer service before purchase. After your order is placed and before dispatch, we will email you to confirm the delivery schedule to help avoid missing your preferred delivery time.

Shipping From China

Shipping From Timeframe Price Expedited Option
China Processing 1 to 2 business days + Production 20 to 25 business days + Delivery 20 to 35 business days Free Shipping Contact customer service

Estimated total delivery time is approximately 35 to 60 days depending on production and ocean freight transit.

All furniture is securely packaged for international shipping and may include reinforced cartons, protective framing, or wooden crates to ensure safe transportation.

Ocean Freight Transit Information

Furniture shipped from China is transported by international ocean freight before entering the United States and continuing with domestic truck delivery.

Estimated ocean transit time:

  • U.S. West Coast: approximately 25 to 30 days (total delivery about 35 days)
  • U.S. Central and East Coast: approximately 45 to 48 days total

These timelines do not include possible delays caused by:

  • Customs inspections
  • Port congestion
  • Severe weather
  • Government policy changes
  • Other force majeure logistics conditions

Estimated delivery dates are not guaranteed, but we will keep customers informed of shipment progress.

Shipping From U.S. Warehouses

Shipping From Timeframe Price Expedited Option
USA East and West Warehouses Processing 1 to 2 business days + Delivery 8 to 14 business days Free Shipping Contact customer service

Freight Truck Delivery

Due to the large size of furniture items, delivery is typically completed by freight truck carriers.

  • Delivery notification before arrival
  • Liftgate service for unloading
  • Curbside or doorstep delivery for items with any side up to 2.1 meters

If any single side exceeds 2.2 meters, unloading is not included and the customer must arrange professional unloading assistance.

Receiving and Inspection

When receiving the shipment, customers are strongly advised to record a full unboxing video while opening the package.

  • Shipping damage
  • Missing parts
  • Incorrect items

Without inspection evidence, resolving claims may be significantly more difficult.

Damage or Missing Items

If damage or missing items are discovered after delivery, please contact us with photos and the unboxing video.

  • Repair compensation if the item can be repaired
  • Partial refund based on repair cost
  • Replacement depending on the situation

Delivery Delay Disclaimer

Due to the complexity of furniture production and logistics, delivery times may occasionally be affected by factors beyond our control.

  • Production adjustments requested by customers
  • Delayed confirmation of specifications
  • Port congestion or international shipping delays
  • Severe weather or natural disasters
  • Government regulations or strikes

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: support@haloloom.com

Phone: +1 (323) 917-8968