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Thanks for shopping with haloloom.com.
Housegent generally ships furniture by sea due to its larger size, while lighting products are typically sent by air. Rest assured, if you choose Housegent, we will contact you before your order is finalized to verify all shipping details.
To keep track of your order, contact haloloom.com (support@haloloom.com) so we can provide you the order’s tracking number.
● Basic Shipping Fee:
HaloLoom listed price includes direct delivery to the specified ground-level warehouse location. Please note, this service does not include carrying items upstairs, delivery products inside homes, or unpacking of wooden crates and other packaging.
● Additional Services:
Additional fees apply for unpacking wooden crates. Please have the recipient arrange payment details with us in advance.
● Special Areas:
In private residential areas or areas inaccessible by truck, the recipient must handle their own cargo transport. If additional costs are incurred due to specific instructions from the recipient, such costs should be negotiated and paid by the recipient, not the sender.
● Loading and Unloading Equipment:
The recipient is required to prepare the necessary unloading facilities, such as forklifts or other platforms, to facilitate cargo unloading.
We are committed to providing clear and transparent shipping information to ensure a smooth and pleasant shopping experience for you. If you have any questions or need further assistance, please feel free to contact our customer service team, who are always ready to help.
Order Processing Time
The order processing time extends from when the customer places the order to when it is handed over to the delivery service.
Product processing times are within 17 - 32 days.
Processing times vary by product; please contact our customer service for specific timelines for the products you are interested in.
Delivery times for custom products will be determined based on the quotation.
Please note that orders placed on weekends may experience delays.
Our warehouse operates Monday through Friday during standard business hours, excluding holidays. We strive to minimize shipment delays during these periods.
If you do NOT have other delivery address available, please do NOT place the order as we are unable to deliver the item(s) to your area.
Of course, you can also reach out to our customer service team, and we will assist you as much as possible.
Some remote areas that are NOT available for shipping:
United States: Hawaii (HI), Alaska (AK) , Puerto Rico (PR) and other U.S.Territories
France: Corse
Spain: Baleares
Denmark: Greenland
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
We typically opt for sea transport due to the large size and customizability of Housegent furniture. To ensure the integrity of your products upon arrival, we usually confirm the logistics method with you in advance. Rest assured, if air transport is necessary under certain circumstances, please consult with us beforehand so we can verify if the products are suitable for air shipment.
If your order is delayed, please contact us via email support@housegent.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Company: haloloom inc
Email: support@haloloom.com
Tell: +1 (864) 463-8753
