Shipping policy

Shipping policy

Important: Please confirm the shipping origin with our customer service before purchase. After you place the order (before dispatch), we will email you again to confirm the delivery schedule to avoid missing your requested delivery time.

Shipping from China

Shipping From Timeframe Price Expedited Option
China Processing 1–2 business days + Production 20–25 business days + Delivery 20–35 business days Free Shipping Contact customer service for additional cost

Disclaimers: Estimated dates are not guaranteed and may be affected by weather, customer-requested changes, or other unforeseen events. We will keep you updated. For questions, contact support@haloloom.com.

All items are securely packaged for safe delivery and may include wooden crates or reinforced frames.

Size & Unloading: If any single side exceeds 2.2 m, unloading is not included and the customer must have self-unloading capability. Items up to 2.1 m include curbside/doorstep unloading. For commercial/apartment addresses, please discuss arrangements in advance.

Shipping from U.S. Warehouses (East & West)

Shipping From Timeframe Price Expedited Option
USA (East & West Warehouses) Processing 1–2 business days + Delivery 8–14 business days Free Shipping Contact customer service for additional cost

FAQ — Fees, Refusal & Coordination

If my order is damaged and unusable, can I refuse delivery?

Yes. Please contact us at support@haloloom.com (or by phone) before refusing, so we can coordinate with the carrier. All orders include liftgate service, delivery notification, and unloading for items with any single side ≤ 2.1 m. White Glove Service is optional and quoted separately (see “Additional carrier fees” below).

When might additional carrier fees apply?

  • Re-delivery: Unless otherwise stated in your order, re-delivery and similar carrier fees are the customer’s responsibility.
  • Storage: If the carrier cannot reach you or schedule delivery, storage fees may apply and will be billed to the customer.
  • Chargeback during delivery: If a cancellation/chargeback occurs during delivery and goods cannot be delivered, storage/return fees may be charged by the carrier. The customer is responsible for such costs; we will collect documentation and submit an appeal to the bank.
  • White Glove on-site / last-minute requests: White Glove Service must be arranged at least one week in advance; on-site or last-minute requests cannot be accommodated and may incur additional charges billed to your card. Learn more.

Delivery Delay Disclaimer

Due to the complexity of furniture production and logistics, the following may extend delivery times. The seller is not liable for such delays:

  • Custom furniture: Customer-requested changes to structure, size, color, or craftsmanship during production.
  • Customer response delays: Untimely replies, repeated revisions, or failure to confirm drawings/details as required.
  • Customer indecision: Hesitation or frequent order changes before/at production confirmation.
  • Force majeure: Natural disasters, severe weather, pandemics, war, government controls, strikes, public holidays, international shipping delays, or other uncontrollable events.

If delays occur for the above reasons, we will stay in touch and help coordinate a new delivery plan, but compensation or refusal claims for such delays cannot be accepted.

Who do I contact if I have questions?

Please email support@haloloom.com or call +1 (323) 917-8968 during business hours.