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Section 1 - Basic Warranty Terms
Furniture [For tables & desks, cabinets, stools & chairs, sofas, furniture sets, shelves & racks, and beds]
Three-Year limited on the materials, workmanship and the functioning of electronic components.
Note that issues with the fabrics, seat cushions, and leather covers are not covered in this warranty, but can be replaced at minimal cost as long as the original cover is still available.
1. Outdoor & Patio Furniture [For outdoor table, outdoor furniture set, outdoor seatings, outdoor storage, outdoor sofas]
One-year limited on the solid wood, metal alloys, fabrics and workmanship.
2. Other Outdoor & Garden Products [Such as flower pots, garden decoration, potting benches & tables, and so on]
One-year limited on the materials and workmanship.
3. Lighting [For ceiling and pendant lights, and chandeliers]
Three-year limited on the materials, functionality, decorative components and workmanship.
4. Home Decoration
Three-year limited on the materials, functionality and workmanship.
Section 2 - Warranty Agreement and Restrictions
HaloLoom warrants the products sold by haloloom.com shall be free from defects in material, workmanship and function under Normal Use on the warranty period outlined in Warranty Terms from the original date of receipt. "Normal Use" means in strict accordance with the installation, operation and maintenance manual.
If any of the warranted products are found by HaloLoom to be defective in normal use, such products will, at HaloLoom option, be replaced, repaired or made appropriate adjustment at HaloLoom cost. The parties hereto expressly agree that Original Purchaser's sole and exclusive remedy against HaloLoom shall be on the repair, replacement or refund of defective products as provided herein. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product. In no event shall the liability of HaloLoom exceed the purchase price of the product.
This limited warranty DOES NOT cover any loss and/or damage due to:
1. Misuse or unusual use
2. Mishandling
3. Accident
4. Neglect
5. Acts of god. Relate to events outside human control, like flash floods, earthquakes, or other natural disasters.
6. Improper installation
7. Improper maintenance and care. Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners and harsh outdoor environment will void any and all warranties on finishes and material.
8. Modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by HaloLoom. Substituting another manufacturer's product and/or components will render the warranty completely void.
9. Normal wear and tear from daily use. For example, gloss reduction, scratching, staining and alkaline etching of finishes over time, due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.
This warranty extends to the original purchaser, and is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of HaloLoom, by words or action, other than as set forth herein shall constitute a warranty.
If you believe that you have a warranty claim, contact HaloLoom. Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS ON ANY PARTICULAR PURPOSE OR INFRINGEMENT. BUYER SHALL IN NO EVENT BE ENTITLED TO, AND HALOLOOM SHALL NOT BE LIABLE ON, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFT, PROMOTIONAL AND/OR MANUFACTUTING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.
Company: HaloLoom inc
Email: support@haloloom.com
Tell: +1 (864) 463-8753
